FAQs

A: Simply browse our website, select the items you love, and click “Add to Basket.” When you’re ready, click “Checkout” and follow the steps to enter your details and payment information.

A: Orders are processed quickly, so please contact us as soon as possible at contactus@stylishhomesecrets.com if you need to make changes or cancel. We’ll do our best to help, but we cannot guarantee changes once processing has started.

A: We accept all major credit and debit cards, PayPal, and Apple Pay. All payments are securely processed through trusted providers.

A: Yes. Our website uses SSL encryption to protect your personal and payment information.

A: Yes! Enter your code at checkout, and it will be applied to eligible items. Only one code can be used per order.

A: Standard delivery charges vary depending on the item and location. Large or heavy items have higher delivery fees. Any applicable charge will be shown at checkout and you can see all the details under the Delivery section of our website.

A: Yes, we offer upgraded delivery options for eligible items. You can select your preferred option at checkout. Please see details under the Delivery section of our website.

A: Standard orders usually arrive within 3–5 working days, depending on your location. Large items or furniture may take longer but you will be able to book your delivery. You will receive a confirmation email with estimated delivery times.

A: We currently deliver within the UK. International shipping may be available in the future — sign up to our newsletter for updates.

A: Yes. Once your order has been dispatched, you will receive a tracking number by email.

A: Occasionally delays happen due to courier issues or high demand. If your order is delayed, contact us at contactus@stylishhomesecrets.com and we’ll update you promptly.

A: Please contact us immediately if you need to change your delivery address. We’ll do our best to help, but we cannot guarantee changes once the order is with our courier.

A: You can return most items within 14 days of receiving your order if you change your mind. Items must be unused, in original packaging, and resaleable. Large items may require special arrangements — see below for details. You can also read our returns policy at the bottom of our website or contact us if you have any questions.

A: Contact us at contactus@stylishhomesecrets.com. We’ll provide instructions for returning the item. You will usually need to cover return shipping unless otherwise stated.

A: For bulky items such as sofas or large furniture, you are responsible for arranging and paying for the return if you change your mind. We can help arrange a courier at your cost, which will be deducted from your refund.

A: Contact us at contactus@stylishhomesecrets.com within 30 days of receipt. We will offer a full refund or replacement. For faults appearing after 30 days and up to 6 months, we will provide a repair or replacement where possible. Reasonable return postage costs for faulty items will be covered by us.

A: Refunds are issued within 14 days of receiving the returned items. The amount will be returned via your original payment method.

A: If you’re returning an item because you’ve changed your mind, you are responsible for the return postage. If the item is faulty, damaged, or incorrect, we will cover the return shipping costs.

A: We aim to source responsibly, use sustainable materials where possible, and work with suppliers who meet our ethical standards. Learn more on our [Ethical Sourcing & Sustainability page].

A: Yes — some products are personalised. Please note that personalised or bespoke items may not be eligible for standard returns unless faulty.

A: Care instructions are usually included with each product but we also have comprehensive care guides on our website.

A: Yes! Each product page includes detailed information. Contact us if you need further details before ordering.

A: Product availability is displayed on the website and we have a good range in stock. If an item is out of stock due to an increase in demand, you may be able to sign up to be notified when it becomes available or contact us.

A: No — you can checkout as a guest. Creating an account allows you to track orders, save addresses, and manage your newsletter preferences.

A: Click “Sign Up” or “Log In” at the top of the site. From there, you can view your order history and update your details.

A: Your personal information is stored securely and processed in accordance with our Privacy Policy. You can find details of this from the links at the bottom of our website.

A: Yes — every marketing email includes an “unsubscribe” link, or you can contact us at contactus@stylishhomesecrets.com.

A: You can reach us via email at contactus@stylishhomesecrets.com or through the website contact form. We aim to respond within 24–48 hours on business days. You can also call 0345 5481205

A: We do not currently offer installation services. Please refer to the assembly instructions included with your furniture or contact us and we will be able to advise.

A: Contact us immediately at contactus@stylishhomesecrets.com. We will arrange for a replacement or refund as quickly as possible.

A: At present, we do not provide gift wrapping but it is coming soon! Packaging is designed to protect your items during transit.